Return & Refund Policy
Last updated: April 2025
AtCarplayGo, we want to offer you a risk-free shopping experience. Here is our policy regarding returns and refunds.
1. Right of withdrawal
You have a deadline of45 daysfrom the date of receipt of your order to change your mind and return your product to us.
2. Return Conditions
To be eligible for return, your product must meet the following conditions:
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New product
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Not used
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No signs of wear or defects
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In its original packaging, complete and intact
Any returned product not meeting these conditions may be refused.
3. Return fees
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Return shipping costs are the responsibility of the customer.
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The return must be made viaLa PosteorColissimo.
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It is recommended to use tracked shipping to ensure the proper delivery of your package.
4. Refund
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Therefund is processed immediatelyafter receipt and inspection of the returned product by our team.
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Bank processing timeAfter processing by CarplayGo, the refund will be visible in your bank account underabout 7 business days, depending on the processing times specific to your bank.
⚠️ Warning: This delay is beyond our control.
5. Customized Products
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CarplayGo does not offer software customizationon its standard products.
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Therefore,100% of our products are eligible for returnunder the conditions mentioned above.
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If you would like to order a customized product, you can contact us to inquirea specific quote.
6. Return Procedure
To initiate a return:
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Contact us by email atservice@carplaygo.comby indicating your order number.
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We will provide you with the return address and instructions.
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Send us the product in its original condition.
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Receive your refund once the package has been received and inspected.
7. Contact
For any questions regarding a return or refund, our Customer Service is available:
📩 Email:service@carplaygo.com
📞 Phone: +33 6 44 66 85 54